I am still struggling now to find words to describe how bad their support is and i will only stick to the main issues and skip all smaller ones. This was the beginning of an almost endless, painful and horrific customer experience, the by far worst I ever had. Cursor jumped, scrolling was acting crazy (websites vibrating) and in Word it was so bad that it was rendered unusable (scrolling did zooming instead). My initial joy about the sleak looking and blistering fast device was soon fading as i realized that the touchpad was not working properly.
During that i wanted to set the device up and work on it. My company bought it and I picked it up before I left for a trip abroad. So after a lot of research i decided to go for a Blade 14 with 3070 instead of 3080 since i read the performance is not a lot better (throttling!) but the price tag is another 20% higher. Up to now i had no idea that those expert tests could be so wrong.
How to redeem a razer surround pro code professional#
I needed a new company device and i did research a lot, read different tests and professional reviews. If you want to buy from Razer, just don't. I can provide receipts for every single razer product purchased, as well as video of my issues in case Razer decides to false flag this report, I don't doubt they will, because they really really don't care at ALL about their customer. They wasted hours of my time writing detailed responses to them in literally TENS of emails. Razer has ignored my requests, sent me predefined replies over and over, and has offered absolutely no assistance. I DO NOT WANT YOUR RMA PROCESS, I do not want you to give me anything for free, I want to give you money, why will you not let me give you money, Razer? I do not want another mouse, I want this specific mouse, but I want a new DOINGLE for it. After asking for them to -sell- me a replacement, it turns out the only way would have been to send the mouse to the USA over from Europe in order to get an RMA, instead of you know, just SELLING ME A DONGLE? It took me months of discussion with Customer Support for them to understand my request, and I have been lied to over and over, I have been told that the dongle is available, then that it isn't, then that it is available indeed but the other CA didn't know, then actually that it wasn't available. The USB dongle is broken, in fact it no longer exists as it was shattered in many pieces. For reasons, this mouse has emotional value to me. I bought a Razer Mamba Wireless some time ago. I've spent thousands of dollars on Razer equipment, but last year I fully gave up on their company and switched to anything else. The chair is nice, but not worth the money and i will never buy anything from Razer again and make sure all my friends know how bad they treat their customers. When i continoued to complain and express that im not satified, they ignored me and then a week later said they closed my case due to me not contacting them. and when i requested a POD they told me to contact the courier as thats got nothing to do with them. Luckily my neighrbour saw and took it in. (probably the same person/bot) The chair came (not signed for and left outside my house. I went to social media to get their attention and all i got in reply was scripted answers and the same message just from differently named people. and never experienced such poor and disgusting customer service! literally avoided and avoided when i requested a refund for the chair taking nearly 3 weeks to arrive, even though their websites states 5-7 days. Recently bought a chair from Razer for nearly £300. EDIT: I was put in touch with the "Razer VIP team" via the reply to this email. Next stops, press rooms and financial ombudsman. And I manage a video games website with millions of readers.
Fortunately, I've kept all of the chat correspondence as evidence. This is my first Trust Pilot review inspired by how badly I've been treated by them.
The worst customer service I've ever come across. No new adapter anywhere in sight for my laptop, which I rely on 100% for work. They are patronising, unhelpful, and have commercial practices that if they're not already illegal, should be. They pass you around a million customer service agents who don't know your case and achieve nothing. They send me endless generic copy pasted emails, achieving nothing but wasting my time. They refuse to put me in touch with a manager. They haven't, they're lying to shut me up. They tell me to travel across country to try my luck in their one physical store. They tell me to get one ordered to a "friend in Germany" and have it posted to me. They tell me there are no replacements and that they won't replace it. Here are my bullet points from a long, excruciating story of buying a "premium" Razer product: I bought a new 2020 laptop from Razer.
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